Privacy Policy
Nepro IT Solutions (“we,” “us,” or “our”) is committed to safeguarding the personal data and privacy of users (“you” or “your”) who visit and interact with our website, neproit.com. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with global data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our objective is to provide transparency while upholding the highest privacy standards.
1. Commitment to Privacy and Data Protection
We value and respect your right to privacy and prioritize the security of your personal information. Through this policy, Nepro IT Solutions affirms its dedication to the responsible collection, management, and protection of your data in compliance with applicable privacy laws and ethical business practices. Our operations aim to minimize data collection and ensure transparency, fairness, relevance, and purpose limitation in accordance with global privacy standards.
2. Scope of this Policy and Data Controller Role
This Privacy Policy applies to all users of neproit.com as well as any communications, services, or transactions conducted through the website. Nepro IT Solutions acts as the data controller with respect to the personal data we process, unless otherwise specified. Where we process data on behalf of third parties, we act as a data processor under relevant contractual agreements.
If you have questions about this policy or practice, please direct your inquiries to: [email protected].
3. Categories of Data We Process
We may collect, use, store, and transfer various types of personal data, grouped as follows:
– Usage Data: Information about how you interact with neproit.com, including IP address, browser type, geographic location, referring URLs, page views, click paths, session duration, and other diagnostic data.
– Account Data: Details provided when creating or managing an account on neproit.com, including full name, mailing address, email address, and contact phone number.
– Profile Data: Information collected through your interactions with our platform, such as purchase history, preferences, feedback, survey responses, and user behaviors on-site.
– Communication Data: Records of correspondence with us, including inquiries, support tickets, live chat history, follow-ups, and complaints.
– Technical Data: Device information (e.g., operating system, hardware model, browser version), system configuration data, system identifiers, and connectivity data.
– Transaction Data: Payment history, product or service orders, shipping and billing data, transaction status, and service delivery records.
– Preference Data: Records of marketing and communication preferences, interest categories, subscription types, and consent choices.
4. Legal Bases for Processing Personal Data
We process your personal data only when justified by a legal basis under applicable privacy laws. These include:
– Consent – Where you have given explicit permission for processing activities (e.g., receiving marketing emails).
– Contractual Necessity – Processing required to perform our services or deliver products you have requested.
– Legitimate Interests – Processing to support the operation and improvement of our website and services, provided that such interests are not overridden by your fundamental rights and freedoms.
– Legal Obligations – Where processing is necessary to comply with applicable laws or regulatory requirements.
5. Your Data Protection Rights
Subject to applicable laws and regulations, you may exercise the following rights:
– Right of Access – To obtain confirmation and access to the personal data we process about you.
– Right to Rectification – To correct inaccurate or incomplete personal data.
– Right to Erasure – To request the deletion of personal data under certain conditions.
– Right to Restrict Processing – To limit our use of your personal data for specific purposes.
– Right to Data Portability – To receive your personal data in a structured, commonly used format for transfer to another party.
– Right to Object – To object to processing based on legitimate interest or for direct marketing purposes.
To exercise these rights, please email us at: [email protected].
6. Security Measures
We implement robust measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. Our practices include:
– Use of industry-standard encryption protocols during data transit and storage.
– Access controls with authorization policies and role-based permission systems.
– Regular data backups and redundancy solutions.
– Staff training programs and internal awareness campaigns around security and privacy policies.
7. International Data Transfers
In cases where personal data is transferred outside of your country of residence or beyond the European Economic Area (EEA), we apply appropriate safeguards. These include:
– Standard Contractual Clauses approved by the European Commission.
– Certification frameworks where applicable (e.g., for U.S. entities under recognized programs).
– Regional compliance mapping in line with local privacy laws, including but not limited to GDPR and the CCPA.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, contractual, and operational obligations. Retention periods are as follows:
– Usage Data: 24 months
– Account and Profile Data: Duration of account existence + 36 months
– Transaction Data: 7 years for financial reporting and compliance
– Communication Data: 36 months from the last contact date
– Technical and Preference Data: 24 months unless consent is withdrawn earlier
Following expiration, data is securely deleted or anonymized.
9. Cookie Policy
Neproit.com uses cookies and similar tracking technologies to enhance website functionality and improve user experience. Types of cookies used include:
– Essential Cookies – Necessary for secure login, shopping carts, and navigation.
– Functional Cookies – Enable personalized user settings and preferences.
– Analytics Cookies – Collect aggregated statistics to assess website performance and usage (e.g., Google Analytics).
– Performance Cookies – Measure and optimize content delivery, load speeds, and interaction rates.
10. Cookie Management and Compliance
Upon visiting neproit.com, you will be presented with a cookie consent banner that allows you to manage your tracking preferences. You may:
– Accept or decline specific categories of cookies.
– Change preferences at any time via our Cookie Settings link.
– Manage browser settings to block cookies altogether.
We honor Do Not Track (DNT) browser settings where legally required and comply with GDPR and CCPA mandates regarding cookie disclosures and user opt-out rights.
11. Children’s Privacy
Neproit.com is not intended or designed for use by individuals under the age of 13. We do not knowingly collect or solicit personal data from children. If we become aware that personal information from a child under 13 has been collected inadvertently, we will take immediate steps to delete such data. Parents or guardians who believe that their child may have provided us with personal information are encouraged to contact: [email protected].
12. Policy Updates and Notifications
We may periodically revise this Privacy Policy to reflect changes in regulations, technology, or service offerings. Substantive changes will be clearly communicated on our website. Continued use of neproit.com after any modifications constitutes acceptance of the updated terms. Users are encouraged to review this policy regularly.
13. Contact
For any privacy-related inquiries, requests regarding your data, or concerns about this policy, please contact us at:
Email: [email protected]
Website: https://neproit.com
We are fully committed to complying with applicable privacy regulations including but not limited to the General Data Protection Regulation and the California Consumer Privacy Act. Users are encouraged to reach out with any privacy concerns or requests regarding the handling of their personal data.